Last updated: 10/16/2023

Christopher and Co. ("we," "our," or "us") is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of client information when using our SMS messaging service and providing contact information, including email addresses. By accessing or using our service, you consent to the terms outlined in this Privacy Policy.

We may collect the following types of information:

1. Personal Information: This may include names, email addresses, phone numbers, and any other information you provide to us when using our SMS messaging service and providing contact information.

2. Message Content: We may collect and store the content of messages sent and received through our SMS messaging service, including text, images, and multimedia.

3. Usage Information: We collect information related to your use of our service, including logs, IP addresses, device information, and browsing history.

We use the collected information for the following purposes:

1. To provide, maintain, and improve our SMS messaging service.

2. To personalize and customize your experience with our service.

3. To communicate with you, respond to your inquiries, and provide customer support.

4. To send important updates and notifications regarding our service.

5. To send newsletters, promotional materials, and marketing communications to the email address you provide, unless you choose to opt out.

6. To monitor and analyze usage patterns, including the detection and prevention of fraud and unauthorized access.

We take appropriate measures to protect the confidentiality and security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

We may disclose your information in the following circumstances:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our service and performing related functions.

2. Legal Requirements: We may disclose your information if required by law, governmental authority, or to protect our legal rights and interests.

You may have certain rights regarding your information, including the right to access, correct, or delete your personal information. You may also opt out of receiving marketing communications by following the instructions provided in the emails we send you.

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website or through other appropriate means.

If you have any questions or concerns about this Privacy Policy, please contact us at lois@christophersfjd.com.

By using our SMS messaging service and providing your contact information, you agree to the terms of this Privacy Policy.

We are pleased to assist you with returns and exchanges! If you wish to return or exchange a ring, please ensure that it is within 30 days of your receipt and in perfect condition. Please keep in mind that we can only accept one ring return or exchange within a 6-month period. You can simply send us an email, and we will guide you through the process of returning the ring to us.

For custom rings, we invest considerable care and effort to make them uniquely yours. Consequently, custom rings are considered final sale items and cannot be returned for a refund or store credit. A custom ring includes any modifications made to the original design, such as changes in width, material, personal engravings, and so forth.

Please be aware that completed services like ring engravings or rush orders are not eligible for refunds or store credit.

We are committed to ensuring your experience is as wonderful as possible, so please don't hesitate to reach out to us if you have any questions or concerns!

We'd like to extend a friendly reminder: All custom designs meticulously crafted by Christopher and Co. remain our artistic property. We may feature these exquisite creations for promotional purposes, which may include showcasing them in videos or on our website. Please be aware that we do not provide exclusivity for newly purchased designs. We are thrilled to share our craftsmanship with the world, and we deeply appreciate your understanding!

We're absolutely delighted that you've taken an interest in our gemstones here at Christopher and Co.! It's important to note that when you select a gemstone from us, you're reserving it for a collaborative design process with one of our exceptionally skilled custom designers. Regrettably, we do not offer our gemstones for individual sale. We're genuinely excited about the opportunity to partner with you in crafting a remarkable and one-of-a-kind piece of jewelry!

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