Repairs, Appraisals, and Our Promise to You

We can fix it, rebuild it, restore it, or redesign it

We can repair almost anything you bring to us. Whether it’s a fine piece of new or antique jewelry, a beloved item with great sentimental value, an heirloom piece or any other item that may need repair or cleaning we can do it. Repairing an item often requires more work than making something from scratch. Remember, it often has to be taken apart and then put back together.

Special care is always taken to safely protect your important piece. Our skilled bench jewelers work carefully on each individual piece. Utilizing our laser welder, which allows us to repair metals without creating extra heat; we can re-tip prongs, size rings, repair cracks and do other necessary work while making sure your gems and materials are completely protected.

How Much does it Cost?

We need to see it in person. That is the only way to know how it is constructed and exactly what it is made of. Christopher goes over all items to be repaired to ensure that the work is completely defined. The price ultimately depends on:

  • Everything that needs to be done
  • What condition the item is in
  • How the item was constructed
  • What metals and materials were used and need to be used
  • How much the materials cost based on the current markets
  • How the gems are set
  • How long we think it will take

It is important that we see the item in person. The best thing to do is bring your item in to the store. We will take a good look at it (usually under serious magnification), take a photo of it and give you a receipt. Once Christopher takes a good look at it we will:

  • Let you know everything that needs to be done for a proper repair
  • How much it will cost
  • How long it will take
  • Ask you when and how is the best way to contact you when its ready

Need it in a hurry? Let us know. We have rush service when requested.

Appraisal and Appraisal Photography Services

Every Custom Designed piece that we make is fully appraised and a photograph is included. This is done at no additional charge. From time to time however, we know that items you own require an appraisal to help you properly insure them. We are happy to appraise your jewelry items and will also clean and photograph your pieces.

Order Processing

At Christopher & Co., we want you to have a satisfying shopping experience. For your convenience, the following payment options are available: Visa, Mastercard, Discover, and American Express.  We will talk order over the phone.

Shipping

We use the US Postal Service to deliver your purchase in a timely manner. We only ship to the United States including Alaska and Hawaii. We use the US Postal Service Express Mail for the most secure method of shipping. Upon pick up you will be required to sign for your shipment. We prefer that it be delivered to your home or place of employment when you are there. If not, the Postmaster will put a notice in you box requiring you to pick it up at the Post Office. It is always best to call us and discuss your shipping method in advance.

Questions

For product inquiries or help using www.christophersfjd.com website, please call 217-352-2415

Cancellations & Returns

We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you can return the product for an in-store credit or replacement within 10 days of purchase.